Reporting Shipping Damage

If your order from GoBrewing.com arrives damaged, it's crucial to report the issue promptly to ensure a swift resolution. Here's a straightforward guide to help you navigate the damage reporting process.

Step 1: Chat with us

Visit gobrewing.com and look for the "Chat with Us" button, typically located at the bottom right of the page. Clicking this button opens a chat window with the Beer Happiness Team.

Step 2: Select Track and Manage Orders

Within the chat, you'll see various assistance options. Select "Track and Manage Orders" to proceed. This section is designed to help you with all your order management needs.

Step 3: Securely Log In

To access your order details and report damage, log in using your email address or phone number associated with the purchase. This step ensures that your account and order information remain secure.

Step 4: Verify Your Identity

After logging in, you'll receive a verification code via email or SMS. Enter this code in the designated field to confirm your identity, securing your account and information.

Step 5: Report the Damage

Once verified, navigate to your recent orders and select the order that was damaged upon arrival. Use the provided option to report the damage, detailing the condition of the item(s) and attaching any relevant photos if possible.

From there, the team will work as quickly as possible to get you a replacement. And we'll keep you updated on our progress.

Additional Information

The "Report Damage" feature is designed to give you a direct line to address any issues with your orders quickly. Should you encounter difficulties or if the option to report damage is not available, chat support is your gateway to assistance from a specialist.

Promptness is key when dealing with damaged orders to facilitate a speedy resolution. Ensure you report the issue as soon as it's discovered to avoid any delays in the resolution process.