Managing Your Orders: Tracking, Canceling, Reporting Damage

Tracking, Canceling, and Reporting Damage

If you've made a purchase at GoBrewing.com and need to manage your order in any way—whether that's tracking its progress, canceling it, reporting any damage, or requiring further assistance—follow these steps to navigate through the options easily.

Step 1: Chat with us

Visit the gobrewing.com. Locate and click on the "Chat with Us" button. This is typically found at the bottom right of the page. This action will open a chat window with the Beer Happiness Team.

Step 2: Select Track and Manage Orders

Within the chat, you'll see various assistance options. Select "Track and Manage Orders" to proceed. This section is designed to help you with all your order management needs.

Step 3: Log In for Access

To manage your orders, you’ll need to log in. Choose to sign in using your email address or phone number—whichever you prefer or used during the purchase. This ensures secure access to your order details.

Step 4: Verify Your Identity

After submitting your chosen login method, you'll receive a verification code via email or SMS. Enter this code in the provided field to verify your identity and secure your account.

Step 5: Explore Order Management Options

Now you’ll have access to your recent orders. Here, you have several options:

Track Your Order: Stay updated with real-time progress on your order's journey.
Cancel Your Order: If you wish to cancel an order, select this option. Remember, the ability to cancel may depend on the order's fulfillment status.
Report Damage: If your order arrives damaged, use this option to report the issue for a swift resolution.

Additional Information:

The tools within the "Track and Manage Orders" section are designed to give you full control over your purchases. However, if you run into any difficulties or if certain options are not available, you're just a click away from reaching a specialist to help you.

Timing can be crucial, especially for order cancellations. Aim to make any necessary changes as promptly as possible.

This guide serves to assist you in navigating through the various order management options available on GoBrewing.com, ensuring a smoother and more informed shopping experience.